Privacy Policy 111bd – Personal Data Protection for Malaysia Members

Welcome to the 111bd Privacy Policy page. This document clearly explains how the 111bd platform – accessible via https://111bd.world and any of our related platforms – collects, processes, stores, and protects your personal information as a registered member or visitor using our platform in Malaysia.

111bd takes the privacy of personal data extremely seriously. We operate in accordance with responsible data protection principles and comply with Malaysia's Personal Data Protection Act (PDPA) and all applicable data protection laws. Every decision we make regarding the management of your personal data is guided by these core principles: limited and purposeful data collection, full transparency in data use, robust protection, and respect for your rights as the data owner.

This Privacy Policy applies to all registered 111bd members, visitors browsing our website, and individuals who interact with our platform through any channel, including live chat and WhatsApp. By using the 111bd platform, you agree to the practices described in this document. If you do not agree, you should not use 111bd's services.

111bd collects only the data necessary to provide a safe, fair, and high-quality online casino experience to our members in Malaysia. Below are the categories of personal data we collect and the reasons each is required.

111bd not collect data that is not required to deliver our services. We do not collect your device's precise location, phone contact lists, camera or microphone access, or any sensitive data unrelated to your use of our online casino platform.

111bd uses the personal data we collect solely for legitimate, necessary, and relevant purposes in connection with providing our online casino platform services to Malaysian members. We will not use your data for any other purpose without first obtaining your consent.

• Account Management: We use your identity and contact information to create and manage your 111bd account, process your registration, send OTP verification codes, and maintain accurate account records.
• Financial Transaction Processing: Your financial data is used to process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, as well as to securely and promptly process your winnings withdrawals to your registered account.
• Gaming Service Delivery: Gaming records and platform activity data are used to deliver a personalised playing experience, calculate and credit winnings, and manage your account balance in real time across all games — including slots, Live Casino, Baccarat, Blackjack, roulette, and Sports Betting.
• Security & Fraud Prevention: Technical data and activity records are actively used by 111bd's security systems to detect and prevent unauthorised access, fraud attempts, bonus abuse, money laundering, and other security threats that could harm your interests as a member.
• Legal Compliance & AML: Identity verification (KYC) data is used to comply with legal requirements relating to anti-money laundering (AML) and counter-terrorism financing (CFT). 111bd is required to carry out these checks as part of our legal obligations.
• Service Communications: We use your contact information to send important account notifications – such as deposit confirmations, withdrawal confirmations, security alerts, and important policy updates. These communications are necessary and cannot be unsubscribed from as they relate to the security of your account.
• Marketing & Promotions (with consent): If you consented to receive marketing communications during registration or at a later date, 111bd will use your email address or phone number to keep you informed about the latest promotions, exclusive bonuses, and special offers. You may withdraw this consent at any time.
• Responsible Gambling: Your gaming activity data is analysed by the 111bd team to identify patterns that may indicate a gambling problem, enabling us to proactively reach out and offer appropriate support where needed.

111bd does not sell, rent, or trade members' personal data to any third party for marketing purposes or for any purpose unrelated to the delivery of our services. This is an absolute commitment we have never compromised.

However, there are limited circumstances in which 111bd may share your personal data with carefully selected third parties:

• Payment Service Providers: To process your deposits and withdrawals, the necessary transaction information is shared with the payment providers we work with — including Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX banking institutions. This sharing is kept to a minimum and limited strictly to the information required to complete each transaction.
• Gaming Platform Providers: Game providers partnered with 111bd – including Evolution Gaming and Pragmatic Play – receive the session data required to operate Live Casino and other games. All such partners are bound by strict data confidentiality agreements with 111bd.
• Legal Authorities: 111bd will disclose member personal data to the relevant Malaysian authorities when required to do so by law, court order, or official investigations relating to financial crime, money laundering, or public security threats. Such disclosures are made transparently and only to the extent required by law.
• Professional Advisors: In certain circumstances, legal advisors, accountants, or auditors appointed by 111bd may need to access specific data in the course of their professional duties. All such parties are bound by strict confidentiality obligations.

111bd continually invests in robust data security infrastructure to ensure your personal information is protected to the highest standard achievable in the industry. The following are the key security measures we have in place.

• 256-bit SSL Encryption: All communications between your device and 111bd's servers are protected by 256-bit Secure Socket Layer (SSL) encryption — the same standard used by Malaysia's major banks. This ensures that data transmitted through our platform — including login credentials, MyKad numbers, and transaction details — cannot be intercepted by unauthorised parties.
• Encrypted Data Storage: Sensitive personal data stored in 111bd's databases is encrypted using robust encryption algorithms. Your password is never stored in plain text — it is stored in a hashed format that cannot be decrypted, even by our own technical team.
• Strict Internal Access Controls: Access to members' personal data within 111bd's internal systems is restricted to staff with a legitimate business need only. All access is logged and monitored automatically. Staff who violate internal privacy policies are subject to serious disciplinary action.
• 24/7 Monitoring & Threat Detection: An advanced security monitoring system operates around the clock to detect and respond to any unauthorised access attempts, cyberattacks, or suspicious activity that could compromise 111bd member data.
• Regular Security Testing: 111bd conducts regular penetration testing and security audits carried out by independent third-party experts to identify and address any vulnerabilities in our systems before they can be exploited.
• Incident Response Procedure: 111bd has a detailed incident response procedure in place to address any data breaches that may occur. Should a breach affecting your data take place, we are committed to notifying you within the timeframe required by Malaysian law.

The 111bd platform uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and understand how members interact with our website.

• Essential Cookies: These cookies are required for the core functionality of the 111bd platform – including maintaining your login session, storing language preferences, and processing transactions securely. Without these cookies, the platform cannot function properly. You cannot opt out of these essential cookies while continuing to use the 111bd platform.
• Functional Cookies: These cookies allow the 111bd platform to remember your preferences – such as favourite games, default chip values in table games, and display settings – to deliver a more personalised experience on every visit.
• Analytics Cookies: 111bd uses internal analytics tools to understand platform usage patterns – which pages are visited most frequently, which games are most popular, and where users encounter difficulties. This data is used in aggregate to improve the platform and is not used to identify individuals.
• Security Cookies: Security cookies help 111bd identify and prevent fraudulent activity, detect suspicious login attempts, and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on the 111bd platform. For more information on managing cookies in your browser, please refer to your browser's help section.

As a 111bd member, you have clearly defined rights regarding the personal data we hold about you. 111bd is committed to respecting and facilitating the exercise of these rights. Below are your key rights and how to use them.

• Right to Access: You have the right to request and receive a copy of the personal data we hold about you. Access requests can be submitted through the 111bd support team and will be processed within 30 business days.
• Right to Rectification: If the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request a correction. You can update certain basic information directly in your 111bd account settings, or contact our support team for further assistance.
• Right to Erasure (Right to be Forgotten): Under certain circumstances, you have the right to request deletion of your personal data from 111bd's systems. However, this right may be limited where 111bd has a legal obligation to retain that data — for example, financial records required for AML compliance.
• Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.
• Right to Withdraw Consent: For data processing that relies on your consent — such as receiving marketing emails — you may withdraw that consent at any time without affecting the validity of any processing that took place prior to the withdrawal.
• Right to Lodge a Complaint: If you are dissatisfied with how 111bd handles your personal data, you have the right to lodge a complaint with our privacy team or with the relevant data protection authority in Malaysia.

To exercise any of the rights above, please contact the 111bd support team via live chat, WhatsApp, or email at support@111bd.world, stating the right you wish to exercise and the relevant details. We will respond within the timeframe prescribed by law.

111bd does not retain your personal data for longer than is necessary for the purposes for which it was collected, or to fulfil applicable legal obligations. Retention periods vary depending on the type of data and the purpose for which it is used.

• Active Account Data: For as long as your 111bd account remains active, your personal data will be retained to enable the continued provision of our services. This includes profile information, game records, transaction history, and communication records.
• Data After Account Closure: When your account is closed — whether at your request or by 111bd — we will retain certain personal data for the period required by law. Financial and transaction records are typically kept for seven years in line with Malaysia's tax and AML regulatory requirements.
• Identity Verification (KYC) Data: Identity verification documents submitted for the KYC process are retained for the period required under anti-money laundering legislation, typically no less than five years from the date of account closure.
• Communication Data: Customer support interaction records – including live chat logs and emails – are retained for two to three years for quality control purposes and to resolve any disputes that may arise.
• Marketing Data: If you have consented to receive marketing communications, your data for this purpose is retained until you withdraw that consent.

When personal data is no longer needed and there is no legal obligation to retain it, 111bd will delete or anonymise that data in a secure and permanent manner.

111bd is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.

Should 111bd discover that personal data has been collected from a minor without our knowledge, we will take immediate steps to delete that data and close the account in question. Any remaining balance in the account will be handled in accordance with applicable laws.

If you are a parent or guardian and believe that your underage child has registered for or used the 111bd platform, please contact us immediately at support@111bd.world with the relevant supporting evidence. We will respond promptly and take the appropriate action.

If you have any questions, concerns, or requests regarding 111bd's Privacy Policy or the management of your personal data, our team is ready to assist. We take every privacy enquiry seriously and are committed to providing a thorough and satisfactory response.

• Live Chat: The fastest way to get help — available 24/7 directly within the 111bd platform. For privacy-related enquiries, please state "Privacy Policy enquiry" so your request can be routed to the appropriate team.
• Email: Send your privacy enquiry to support@111bd.world. Please include your registered full name and a clear description of your enquiry. We are committed to responding within 72 business hours.
• WhatsApp: 111bd's official WhatsApp number is available in the customer support section of our platform — suitable for enquiries that require a more detailed discussion.

We also encourage you to review this Privacy Policy page periodically, as 111bd reserves the right to update it from time to time to reflect changes in our practices, legal requirements, or platform improvements. The date of the most recent update is always displayed at the top of this document.

111bd values the trust you place in us by entrusting your personal data to our care. We are committed to always handling your information responsibly, transparently, and in your best interests as a member we deeply respect.